ROFUS

ROFUS is the Danish Gambling Authority’s register of self-excluded persons. 

If you wish to self-exclude temporarily or permanently from gambling in Denmark, you can register yourself voluntarily with ROFUS using NemID. 

 Keep in mind 

  • You cannot regret or remove your registration
  • ROFUS covers all online gambling activities with a stake. ROFUS also covers all Danish land-based casinos
  • By registering, you consent to letting gambling operators handle your data if you attempt to log into or create a new account
  • A registration in ROFUS is personal which means that you can only register yourself 
  • The Danish Gambling Authority makes reservations for any technical errors in ROFUS and thus cannot be held responsible for such occurrences 

If you do not have NemID

If you do not have NemID, you can register with ROFUS by filling in and sending form no. 9-01 via the Danish Gambling Authority’s contact form or to:

 

Form 9-01

ROFUS - exclusion from gambling

Spillemyndigheden
Englandsgade 25, 6. sal
5000 Odense C
Denmark

Contact the Danish Gambling Authority

How does ROFUS work?

What is covered by ROFUS?

If you are registered in ROFUS, you exclude yourself from online gambling and all land-based casinos in Denmark. In this context, online gambling is betting and online casino gambling as e.g. poker, roulette, and gambling on gaming machines. 

Self-exclusion – for how long?

  • 24 hours
  • 1, 3, or 6 months
  • Permanent exclusion

You have the opportunity to take a 24-hour break from gambling or a temporary break of 1, 3, or 6 months. You also have the opportunity to self-exclude permanently. Temporary exclusions are automatically removed when the period expires on the exact time. If you have chosen to self-exclude permanently, you can request the Danish Gambling Authority to have your registration removed one year after your registration at the earliest. To have your registration in ROFUS removed, you must log into ww.rofus.nu usng your NemID. The request must be confirmed by logging into www.rofus.nu no earlier than seven days and no later than 30 days after the request was made.

Log into ROFUS

Personal and confidential

A registration in ROFUS is personal which is why you can only register yourself. 

The Danish Gambling Authority handles your information confidentially. Only the gambling operators at which you have an account can see your registration in ROFUS. However, the gambling operators can only see your registration if you attempt to log into or create an account during your self-exclusion period. 

Marketing 

When you register with ROFUS, you also sign up to the “No thank you to marketing” arrangement. This way, you avoid receiving gambling advertising from online gambling operators with a licence to provide gambling in Denmark while you are registered with ROFUS.

The gambling operator can see that you are registered with ROFUS when they send out advertising.

By gambling advertising is meant any type of commercial contact via phone numbers, email addresses, postal addresses, or other information, that the gambling operator has on you. 

The above does not cover unaddressed mail and internet advertisements. 

Frequently asked questions 

What is meant by permanent exclusion?

A permanent exclusion is by definition permanent. However, after 1 year at the earliest, it is possible to request the Danish Gambling Authority to have the registration removed. If you attempt to log in to your account during your self-exclusion period, your account will be closed. Any deposit on your account must be paid to you when the account is closed. 

To have your registration in ROFUS removed, you must log into ww.rofus.nu using your NemID and request a removal of the exclusion. The request must be confirmed by logging into www.rofus.nu no earlier than seven days and no later than 30 days after the request was made.

Log into ROFUS

Why must I use NemID to register in ROFUS?

You must use NemID when you register in ROFUS to ensure the highest possible level of security and to avoid fake registration and similar. It also means that only you can register yourself in ROFUS.

Can I register in ROFUS without using NemID?

Form 9-01

ROFUS - exclusion from gambling

If it is not possible for you to register with ROFUS by using NemID, you can fill in and send form no. 9-01 via our contact form or to:

Spillemyndigheden
Englandsgade 25, 6. sal
5000 Odense C
Denmark

Can I be sure that nobody discovers my registration in ROFUS?

ROFUS is a secure register, which only a few employees at the Danish Gambling Authority have access to. The employees are only allowed to handle your data if you have consented to this in advance. The employees are subject to the duty of confidentiality and the regulations in the General Data Protection Regulation. 

Gambling operators are only allowed to control civil registration numbers in ROFUS if you attempt to create a new account or log into an existing account. 

When you register with ROFUS, you also sign up to the “No thank you to marketing” arrangement. The gambling operator can see that you are registered with ROFUS when they send out advertising.

The “No thank you to marketing” arrangement is a mandatory arrangement for gambling operators and players. 

What to do if I regret my registration with ROFUS?

A registration with ROFUS is binding and it is not possible to have the registration removed or annulled. 

What to do if I want the registration with ROFUS removed?

If you have excluded yourself temporarily, your registration will be removed auomatically when the chosen period expires.

If you have chosen to self-exclude permanently, you can request the Danish Gambling Authority to have your registration removed one year after your registration at the earliest. To have your registration in ROFUS removed, you must log into ww.rofus.nu using your NemID and request a removal of the exclusion. The request must be confirmed by logging into www.rofus.nu no earlier than seven days and no later than 30 days after the request was made.

Log into ROFUS

Can I have the deposit from an account returned when I am registered with ROFUS?

If you have registered yourself permanently with ROFUS, the gambling operator must automatically close your account and pay out any deposit to you when they become aware of your permanent exclusion. If you have registered yourself temporarily, your account is temporarily deactivated. If you wish to have a deposit paid out, you must contact the gambling operator for more information. 

Exclusion from a particular gambling operator or a land-based casino

You can exclude yourself from a particular gambling operator on the operator’s own website. The exclusion can last for 24 hours, at least 30 days, or permanently. A permanent exclusion causes your account to be closed. 

You can also choose to exclude yourself from a particular land-based casino. Contact the casinos for more information. 

I am no longer registered with ROFUS but I cannot log into or create an account at a gambling operator with a licence in Denmark. What to do?

Contact the gambling operator in question, as a technical error may have occurred. 

I do not wish to self-exclude with ROFUS but I would like to check if my gambling can be problematic. What to do?

On their websites, gambling operators must refer to a “self-test for compulsive gambling”. You can also find the test on ROFUS.nu.

ROFUS.nu

If you need counselling about responsible gambling, you are welcome to contact the Danish Gambling Auhtority's helpline about compulsive gambling, StopSpillet (StopGambling) on telephone number +45 70 22 28 25. For more information, please see www.stopspillet.dk.

Technical errors in ROFUS

The Danish Gambling Authority is not responsible for technical errors and breakdowns in ROFUS. If you experience that ROFUS is not working, you are welcome to send an email to the Danish Gambling Authority via our contact form. 

Contact the Danish Gambling Authority

I am registered with ROFUS but still able to log in and gamble. What to do?

The gambling operator is responsible for ensuring that you cannot gamble while you are registered with ROFUS. Therefore, it is important that you contact the gambling operator in question as soon as you discover the error. The Danish Gambling Authority is very interested in hearing from you in case of such errors, so that we are able to include it in our supervision of the gambling operators. You can contact the Danish Gambling Authority via our contact form. 

I am registered with ROFUS but I still receive marketing. What to do?

The gambling operator is responsible for ensuring that you do not receive any gambling marketing, while you are registered with ROFUS. Therefore, it is important that you contact the gambling operator in question as soon as you discover the error. The Danish Gambling Authority is very interested in hearing from you in case of such errors, so that we are able to include it in our supervision of the gambling operators. You can contact the Danish Gambling Authority via our contact form.

Contact ROFUS

If you did not find, what you were looking for

If you did not find what you are looking for, you are welcome to contact the Danish Gambling Authority via our secure contact form.
(choose the category "ROFUS - exclusion from gambling")

ROFUS contact form

Call us directly at

+ 45 72 38 60 20

Opening hours for phone contact are Monday - Thursday 9:00 AM - 3:00 PM and Friday 9:00 AM - 2:00 PM