FAQ about money laundering
On this page, you will find the answers to the frequently asked questions from players related to the data and information that gambling operators may request from you.
Why do I need to verify my account when I create an account online?
One of the reasons why the gambling operator must verify your data is to prevent and combat money laundering. The gambling operator is obligated to know their customers well. When you create an account with a gambling operator, you must state your name and civil registration number, among other things. Subsequently, the gambling operator is obligated to check that the information is correct. The gambling operator must have received and verified your data within 30 days. A gambling operator is obligated to regularly ensure that your data is correct.
Why must my account be verified when I win large sums?
If you win large sums of money, you may be requested by the gambling operator to verify your data, for example by requesting documentation such as debit card, passport or driving licence. The gambling operator is obligated to do so under the Anti-Money Laundering Act. However, the gambling operator cannot use the verification process to unnecessarily delay the payout of winnings.
Why must I send a picture of my debit card, passport or driving licence as documentation to the gambling operator?
The gambling operator must ensure thar you are the person, you claim to be. The gambling operator must also ensure that you finance your gambling with your own funds. Since the gambling products are offered online and the gambling operator does not meet you in person, requesting debit card, passport or driving licence can be a reliable and secure way to assess whether the data stated is correct.
Why must I explain to the gambling operator from where my funds originate?
A gambling operator must regularly ensure that your transactions are in accordance with their knowledge of you. The gambling operator must be able to account for from where your money for gambling originates. This means that if your gambling pattern changes or if you gamble large amounts of money, you may be asked to send information accounting for your income or assets. This may be, for example, payslips from your employer and/or a statement of account from your bank.
How can I be sure that my data is not abused?
Gambling operators can only request documentation from you as a part of their gambling provision. The gambling operator is subject to the Danish Gambling Authority’s compliance checks. In addition, the gambling operator is subject to the General Data Protection Regulation (GDPR) and the Danish Data Protection Act.
Which information can a gambling operator request from you?
It is neither specified in the Gambling Act nor in the Anti-Money Laundering Act which data and how much documentation a gambling operator can request to know their customers. It depends on an assessment of the individual customer relationship. Consequently, a gambling operator has a high degree of freedom of method to ensure that their knowledge of you as a customer is sufficient. The gambling operator must be able to prove their knowledge of you to the Danish Gambling Authority.
What can I do if I cannot withdraw winnings from my account?
If you find that the gambling operator unreasonably uses Anti-Money Laundering rules as reasons for stopping you from withdrawing winnings from your account, you can complain to Center for Klageløsning (Center for Complaint Resolution). Please notice that some conditions must be met before Center for Klageløsning processes your case. Unfounded use of the Anti-Money Laundering rules may be, for example, cases in which the gambling operator repeatedly requests more/new documentation although you have sent in the requested data. Before you send a complaint, we ask you to read the answers to the above questions “Why must my account be verified when I win large sums?” and “Which information can a gambling operator request from you?”. You can also contact the Danish Gambling Authority because we supervise gambling operators. However, please notice that the Danish Gambling Authority cannot help you get your money back.
If you did not find an answer
If you did not find an answer to your question, you are always welcome to contact the Danish Gambling Authority via our contact form.