Responsible gambling

It says in section 1 of the Gambling Act: The purpose of this Act is:

1. to keep the spending of time and money on gambling at a moderate level,
2. to protect young people and other vulnerable people from being exploited through gambling or developing an addiction to gambling,
3. to protect players by ensuring that gambling is offered in a fair, responsible and transparent manner, and
4. to ensure public order and prevent gambling from being used for the support of crime.

What are my duties?

As a licence holder you are obligated to ensure that you comply with the four purposes of the Gambling Act. This is done by, for example, complying with the requirements of the executive orders that regulate the indivudial gambling sectors and by complying with the requirements of the terms and conditions of the licence. But the requirement covers more than this, as you are also obligated to ensure at all times that the players who gamble with you are protected to the furthest possible extent from developing a problematic gambling behaviour. 

The Danish Gambling Authority continuously monitor licence holders’ compliance with the requirement to offer gambling responsibly. For example, the Danish Gambling Authority monitor licence holders’ general procedures and policies concerning responsible gambling. If the Danish Gambling Authority become aware of incidents, where it has been possible to gamble large amounts or with much time spent without any interference, it may cause the Danish Gambling Authority to investigate further the licence holder’s actions in the specific case. 

Guides on responsible gambling 

See all guides on responsible gambling

What must I inform the player about?

There are differences in the responsible gambling obligations you are subject to as a licence holder. The specific requirements for the various gambling sectors can be found in the executive orders and the guidelines on responsible gambling, but below you can see some of the obligations that apply to all:

• Before participation in a game, the player must be made aware of the age limit of 18 years, which applies to gambling. 
• In addition, the player must be informed of responsible gambling and the potentially harmful effects of gambling. The information must be prepared in cooperation with a treatment centre specialising in compulsive gambling.
• The player must be informed of and receive contact information on Danish compulsive gambling treatment centres. It is not sufficient to refer to a single treatment centre. 
• To ensure that the player knows that you are licensed and monitored by the Danish Gambling Authority, the Danish Gambling Authority’s label must be visible to the player. The position of the label depends on the wording of the provision in each Executive Order.
• Most licence holders must refer to the Danish Gambling Authority’s helpline about responsible gambling, StopSpillet, and inform players about the option to register with ROFUS, the register of self-excluded players.  

Legislation

See the Gambling Act and the various executive orders regulating the gambling area.